The culture here at Yarra Valley Farms is one of teamwork with open, honest relationships. This extends out to our customers who we work together with to solve any issues they may have to make their life easier. Also, as a team, we would like to think our business culture is one of forward thinking who knows the quality of our work is of a high standard, with an aim to keep it up and further improve.

Customer Service as an Absolute

To help communicate that we believe that service is a necessity and not a luxury, we would like to share with you an extract from our Franchisee training manual.

".most people would prefer to do business with another person, rather than a vending machine. Let the public see you as a real person, and cultivate that involvement. Show interest, and take advantage of opportunities to go above and beyond the call in fulfilling the needs of your customers. After all, helping others is truly a reward in itself."

360º Feedback

Here at Yarra Valley Farms we welcome feedback from our customers on a daily basis. Embedded within our culture is our 360 Degree Feedback System which allows us to track any issues any customer may have before the next day. This puts us in a great position to react quickly to our customer needs.